Billing

Billing

For questions about billing, membership contracts, and cancelations, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.. You may also call the Balance Gym Corporate office at (202) 216-0222 and ask to speak to the Billing Department during normal business hours.

Viewing/Updating/Editing Your Account

To view your account, click here to go to view your account information. Don't have a Membership ID Number yet? This email address is being protected from spambots. You need JavaScript enabled to view it. to get it and then sign up here.

You may view your Profile, Schedule, Attendance, Purchase History, and Account.

Freeze:

  • All freeze requests should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Members may freeze (temporarily suspend usage privilges and dues payment obligations) their membership up to 3 months per calendar year without documentation.
  • Members may freeze their membership for medical reasons, for extended travel, or for job postings outside the city for up to 12 months with documentation.
  • Members who are in an annual contract are obligated to pay for 12 months of the contract. That is, freezing a membership extends the contract date by the freeze length.
  • All freeze notifications must be given 7 days prior to the members billing date. Check your contract for your billing date.

Cancel:

  • All cancellation requests should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Members may cancel their membership with 30 days written notice by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. AND by completing all subsequent forms.
  • Cancellation takes effect 30 days from the written notice - all final months payments will be pro-rated to reflect 30 days from notification with the remainder refunded.
  • To cancel an annual membership before the completion of the original term, the member must provide appropriate documentation; otherwise, the member must pay an administrative fee of $99 and forfeit their final month payment. Please consult your membership agreement or email This email address is being protected from spambots. You need JavaScript enabled to view it. to learn what documentation is required.
  • A 30-day active billing cycle is required to cancel. You cannot freeze your membership and then cancel to avoid the 30-day active billing cycle.

Contact

Balance Gym

1339 Green Court NW
(in the Alley)
Washington DC 20005
email: info@balancegym.com

Call Balance Gym today!
+1 (202) 730-0003

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